BVPP Appendix 4 Outturns against Targets 07/08
PI Ref No	PI Description	Meas. In	Actual 06/07	Actual 07/08	Target 07/08	Top Quartile 06/07	Pref'd Outcm	Traffic Light	Actual Direction
Adults Health & Well-Being
BV053, PAFC28, SP213	Number of households receiving intensive home care per 1000 population aged 65 or over.	number	40.33	39.4	38	23.15	Higher	GREEN	ò
BV054, PAFC32	Number of older people aged 65 or over helped to live at home per 1000 population aged 65 or over.	number	119.62	97.4	180	107.21	Higher	RED	ò
BV056, PAFD54	Percentage of items of equipment and adaptations delivered within 7 working days.	%	97.6	95.9	95	95.5	Higher	GREEN	ò
BV183b, CPAH15	The average length of stay in hostel accommodation of households that are unintentionally homeless and in priority need.	weeks	0		0	0	Lower	x	x
BV195, PAFD55	Acceptable waiting times for assessment	%	86.2	91.2	94	91.7	Higher	RED	ñ
BV196, PAFD56	For new older clients, the percentage for whom the time from completion of assessment to provision of all services in the care package is less than or equal to four weeks.	%	93.5	94.3	94	92.75	Higher	GREEN	ñ
BV201, PAFC51	Number of adults and older people receiving direct payments per 100,000 population aged 18 years or over.	number	123	160.4	160	137.66	Higher	GREEN	ñ
BV202	Number of people sleeping rough on a single night within the area of the authority.	number	13		<5	1	Lower	x	x
BV213, XCPAH728	The number of households who considered themselves as homeless, who approached the local authority’s housing advice service(s), and for whom housing advice casework intervention resolved their situation.	number	5		8	8	Higher	x	x
PAF C72, SP211, THI010	Number of supported admissions of older people to permanent residential and nursing care per 10,000 population aged 65 or over (formerly C26).	number	74.6	71.77	70		Lower	RED	ñ
PAF D40, SP212, THI011	Adult and older clients receiving a review as a percentage of those receiving a service.	%	84.9	77.5	86		Higher	RED	ò
SP219	Percentage of Adult Social Service users who rate services as good, very good or excellent	%	61	92.6	63		Higher	GREEN	ñ
PI Ref No	PI Description	Meas. In	Actual 06/07	Actual 07/08	Target 07/08	Top Quartile 06/07	Pref'd Outcm	Traffic Light	Actual Direction
Chief Executive's
BV002a	Level of the Equality Standard for Local Government to which the authority conforms.	Level	5	5	5	4	Higher	GREEN	ð
BV002b	Duty to Promote Race Equality	%	100	100	100	89	Higher	GREEN	ð
BV016b	Percentage of economically active disabled people in the authority area.	%	16.2	16.2	N/R	n/a	Higher	x	ð
LAA201, SP508	Percentage of residents who feel that they can influence decisions affecting their local area	%	41	48	53	43	Higher	RED	ñ
LAA202	Percentage of residents who feel their local area is a place where people from different backgrounds can get on well together (proxy for LAA 116)	%	70	71	73	84	Higher	RED	ñ
LAA203	Percentage increase of local residents who engage in volunteering (including e.g. formal civic roles)	%	13	12	15		Higher	RED	ò
LAA204	Percentage increase in the number of third sector organisations that meet agreed quality standards	%	N/A	560	50		Higher	GREEN	x
LAA205	Proportion of services in selected public service areas delivered by third sector organisations on behalf of partner organisations	%	27		40		Higher	x	x
LAA206	An increase in the number of people recorded as or reporting that they have engaged in formal volunteering on an average of at least two hours per week over the past year. (New mandatory for 2007/08)	Number	N/A		TBC		Lower	x	x
LAA207	Percentage of residents reporting an increase in satisfaction with their neighbourhoods: percentage of residents who are satisfied with their local area as a place to live	%	N/A		50		Higher	x	x
LAAP201	Number of people using volunteer brokerage service (proxy for LAA 203)	Number	1322	1506	1500		Higher	GREEN	ñ
LAAP202	Number of organisations completing self-assessment process for accreditation (proxy for LAA 204)	Number	10	73	70		Higher	GREEN	ñ
LAAP203	Number of organisations that are commission-ready (proxy for LAA 205)	Number	N/A	28	28		Higher	GREEN	x
LAAP501	JSA claimants aged 16-24 as percentage of people that are economically active (proxy for LAA 501)	%	20.7			7.9	Lower	x	x
LAAS201a, SP509, XCE021	Increased attendance at Local Area Partnership events	number	5202	5513	5250		Higher	GREEN	ñ
LAAS201b	Number of residents contributing to LAP events	number	525	955	475		Higher	GREEN	ñ
LAAS202a	Percentage increase in the number of residents from communities sometimes defined as hard to reach (to be defined for each LAP area) attending LAP events	Number	N/A		5		Higher	x	x
LAAS202b	Percentage increase in the number of residents from communities sometimes defined as hard to reach (to be defined for each LAP area) contributing to LAP events	Number	N/A	172	5		Higher	GREEN	x
LAAS203	LAP steering groups that are more reflective of their communities in terms of diversity	Number	N/A	See below			Higher	x	x
LAAS204	Percentage of residents who think that this is a place where people respect ethnic differences (proxy for LAA 116)	%	74	75	79		Higher	RED	ñ
LAAS205	Number of third sector organisations that have retained and / or increased local volunteer involvement	Number	268	307	300		Higher	GREEN	ñ
LAAS205a	Increase the number of people recorded as or reporting that they have engaged in formal volunteering on an average of at least two hours per week over the past year	Number	N/A		TBC		Lower	x	x
LAAS206	Number of young (16 - 24) volunteers	Number	696	1242	1000		Higher	GREEN	ñ
LAAS207	Number of third sector groups and organisations accessing capacity building help in the past year	Number	111	325	280		Higher	GREEN	ñ
LAAS208	Number of organisations engaged in Voluntary Sector Networks	Number	310	390	350		Higher	GREEN	ñ
LAAS209	Number of emerging groups - that have been established for under a year - that apply for and receive community chest funding	Number	95	106	100		Higher	GREEN	ñ
LAAS210	Number of people taking part in leadership training and community development opportunities	Number	200	250	250		Higher	GREEN	ñ
LAAS211	Number of public services delivery contracts held by the third sector during the last full financial year	Number	69		75		Higher	x	x
LAAS212	Value of public service delivery contracts held by the third sector during the last full financial year	£	3400000		4500000		Higher	x	x
SP502a	CPA use of resources indicator - overall score	Number	N/A		4		Higher	x	x
SP502b	CPA use of resources indicator - VFM score	Number	N/A		3		Higher	x	x
SP507a	Percentage of residents who agree that the Council is doing a good job: borough average	%	N/A	68	73		Higher	RED	x
SP507b	Percentage of residents who agree that the Council is doing a good job: gap between the overall borough average and the LAP area with the lowest performance	%	N/A	7	10		Higher	RED	x
SP514a	Percentage of residents who feel that Tower Hamlets is a place where people from different backgrounds can get on well together: borough average	%	N/A	71	77		Higher	RED	x
SP514b	Percentage of residents who feel that Tower Hamlets is a place where people from different backgrounds can get on well together: gap between the overall borough average and the LAP area with the lowest performance	%	N/A	6	10		Lower	GREEN	x
SP515a, XCE023a	Percentage of attendees at LAP events who are from targeted communities: BME residents	%	54	48	48		Higher	GREEN	ò
SP515b, XCE023b	Percentage of attendees at LAP events who are from targeted communities: Bangladeshi residents	%	39	33	33		Higher	GREEN	ò
SP515c, XCE023c	Percentage of attendees at LAP events who are from targeted communities: Somali residents	%	5	10	5		Higher	GREEN	ñ
SP515d, XCE023d	Percentage of attendees at LAP events who are from targeted communities: Young residents (16 - 25)	%	35	21	15		Higher	GREEN	ò
PI Ref No	PI Description	Meas. In	Actual 06/07	Actual 07/08	Target 07/08	Top Quartile 06/07	Pref'd Outcm	Traffic Light	Actual Direction
Childrens Services
BV038, PSA004	Percentage of 15 year old pupils in schools maintained by the LEA achieving 5 or more GCSEs at grades A*- C or equivalent.	%	55.7	59.2	59	63.2	Higher	GREEN	ñ
BV039	Percentage of 15 year old pupils in schools maintained by the local education authority achieving 5 GCSEs or equivalent at grades A*- to G including English and Maths.	%	88.3	88.7	93.5	92	Higher	RED	ñ
BV040	Percentage of pupils in schools maintained by the LEA achieving Level 4 or above in the Key Stage 2 Mathematics test.	%	78.1	78	85	78.4	Higher	RED	ò
BV041, SP406	Percentage of pupils in schools maintained by the LEA achieving Level 4 or above in the Key Stage 2 English test.	%	79.9	81	85	83.5	Higher	RED	ñ
BV043a	Percentage of statements of special educational need prepared within 18 weeks excluding those affected by" exceptions to the rule" under the SEN Code of Practice.	%	100	98.34	100	100	Higher	RED	ò
BV043b	Percentage of statements of special educational need prepared within 18 weeks including those affected by" exceptions to the rule" under the SEN Code of Practice.	%	97.5	90.82	100	99.2	Higher	RED	ò
BV045, THI023b	Percentage of half days missed due to total absence in secondary schools maintained by the local education authority.	%	7.52	6.99	7	7.04	Lower	GREEN	ñ
BV046, THI023a	Percentage of half days missed due to total absence in primary schools maintained by the local education authority.	%	6.61	5.41	5	5.92	Lower	RED	ñ
BV049, PAFA1, PSA007, SP215, THI013	Percentage of children looked after at 31 March with three or more placements during the year	%	10.95		10		Lower	x	x
BV050, PAFA2, PSA006, SP216	Percentage of children looked after,leaving care aged 16 or over with at least 1 GCSE at grade A-G or a GNVQ.	%	50	48	57		Higher	RED	ò
BV161, LPSA3a, PAFA04	Ratio of the percentage of those young people who were looked after on 1 April in their 17th year (aged 16) who were engaged in education, training or employment at the age of 19, to the percentage of all 19 year olds who were engaged in education, training or employmen.	%	0.92	0.98	0.9		Higher	GREEN	ñ
BV162, PAFC20, SP214, THI012	Percentage of child protection cases which should have been reviewed during the year that were reviewed.	%	100	100	100		Higher	GREEN	ð
BV163, PAFC23, XTH015	Percentage of children looked after that were adopted during the year.	%	16.5	10.62	9		Higher	GREEN	ò
BV181a, LPSA1a	Percentage of 14-year old pupils in schools maintained by the local education authority achieving Level 5 or above in the Key Stage 3 test in English.	%	64.68	67	73	79.75	Higher	RED	ñ
BV181b, LPSA1b	Percentage of 14-year old pupils in schools maintained by the local education authority achieving Level 5 or above in the Key Stage 3 test in Mathematics.	%	67.72	67	73	80.49	Higher	RED	ò
BV181c, LPSA001c	Percentage of 14-year old pupils in schools maintained by the local education authority achieving Level 5 or above in the Key Stage 3 test in Science.	%	57.32	59	71	74	Higher	RED	ñ
BV181d, LPSA001d	Percentage of 14-year old pupils in schools maintained by the local education authority achieving Level 5 or above in the Key Stage 3 test in ICT assessment.	%	61.55	65.3	71	72.5	Higher	RED	ñ
BV194a	Percentage of pupils in schools maintained by the local education authority achieving level 5 or above in Key Stage 2 in English.	%	25	29	33	36	Higher	RED	ñ
BV194b	Percentage of pupils in schools maintained by the local education authority achieving level 5 or above in Key Stage 2 in Mathematics.	%	29	29	33	36	Higher	RED	ð
BV221a	Percentage of young people aged 13-19 gaining a recorded outcome compared to the percentage of young people in the local authority area.	%	57	49	60	63	Higher	RED	ò
BV221b	Percentage of young people aged 13-19 gaining an accredited outcome compared to the percentage of young people in the local authority area.	%	30	33	26	30	Higher	GREEN	ñ
BV222a	Percentage of integrated early education and childcare settings funded or part-funded by the local authority with a qualification at Level 4 or above.	%	64	58	25	45	Higher	GREEN	ò
BV222b	Percentage of integrated early education and childcare settings funded or part-funded by the local authority which have input from staff with graduate or post graduate training in teaching or child development.	%	62	52	50	100	Higher	GREEN	ò
LAA112a	Reduce the proportion of adult and young offenders and prolific and other priority offenders who reoffend: reduce the level of youth reoffending (by 5% in 2008/09 compared to baseline) (a) pre-court decisions	%	28.8	23.33	23.03		Lower	RED	ñ
LAA112b	Reduce the proportion of adult and young offenders and prolific and other prority offenders who reoffend: reduce the level of youth reoffending (by 5% in 2008/09 compared to baseline) (b) first tier penalties	%	46.9	45.45	49.57		Lower	GREEN	ñ
LAA112c	Reduce the proportion of adult and young offenders and prolific and other priority offenders who reoffend: reduce the level of youth reoffending (by 5% compared to baseline) (c) community penalties	%	55	66.67	58.46		Lower	RED	ò
LAA112d	Reduce the proportion of adult and young offenders and prolific and other priority offenders who reoffend: reduce the level of youth reoffending (by 5% in 2008/09 compared to baseline) (d) custodial penalties	%	44.4	40	71.25		Lower	GREEN	ñ
LAA115	Percentage of people who feel that parents not taking responsibility for the behaviour of their children is a very big or a fairly big problem	%	75	81	73		Lower	RED	ò
LAA503, LPSA008, SP306, THI020	Percentage of young people in Tower Hamlets aged 16-18 not in education, employment or training	%	10.8	8.2	8.2		Lower	GREEN	ñ
LAA601, SP403	Increase in the percentage of pupils achieving level 5 in both English and mathematics at KS3	%	54	57.6	69		Higher	RED	ñ
LAA602, LPSA011, SP401	The % of pupils in Tower Hamlets earning 5 or more GCSEs at grades A*-C, including English and Mathematics.	%	33.5	36.3	39		Higher	RED	ñ
LAA603, LPSA012, SP402	*Improving A Level attainment - A Level Average Points Score per student in Tower Hamlets.	number	219.5	621.5	635		Higher	RED	ñ
LAA604a, SP404a, THI024a	Improved overall attendance rates at primary school (proxy for LAA 601 & 602)	%	93.39	94.59	95.5	94.07	Higher	RED	ñ
LAA605a, SP405a, THI025a	Unauthorised absence rates - primary (proxy for 601, 602 & 603)	%	1.24	1.23	0.95	0.53	Lower	RED	ñ
LAA605b, SP405b, THI025b	Unauthorised absence rates - secondary	%	2.05	1.98	1.9		Lower	RED	ñ
LAA606	Number of parents participating in Family Learning programmes	number	1406	1030	1750		Higher	RED	ò
LAA607, SP208	Percentage of primary school pupils having 2 hours+ PE per week	%	62	93.1	80		Higher	GREEN	ñ
LAA611	By 2008 all schools to ensure at least 50% of pupils achieve level 5 or above in each of English, maths and science	%	80	80	87		Higher	RED	ð
LAAP103a	Take up of youth work a) number of 13 -19 year olds contacted	Number	N/A	6366	5929		Higher	GREEN	x
LAAP103b	Take up of youth work (b) number of 13-19 year olds regularly participating (related to BVPI 221 b and a proxy for LAA 103 a,b,c & d)	Number	2897	4000	3558		Higher	GREEN	ñ
LAAS608	Percentage of parent governor vacancies	%	8.7	17	7		Lower	RED	ò
LAAS609a	Percentage achieving 6+ end of FS in dispositions and attitudes (DA)	%	83	83	86		Higher	RED	ð
LAAS609b	Percentage achieving 6+ end of FS in emotional development (ED)	%	69	66	74		Higher	RED	ò
LAAS609c	Percentage achieving 6+ end of FS in language for communication (LCT)	%	67	69	70		Higher	RED	ñ
LAAS611	Percentage of schools achieving level 3 of the Healthy Schools status	%	52	62	61		Higher	GREEN	ñ
LAAS613	*Proportion of 19 year olds who achieve at least level 2 (replaces LAAS 601, 6002 and 603)	%	58	62	59		Higher	GREEN	ñ
SP404b	Improved overall attendance rates at secondary school (proxy for LAA 601, 602 & 603)	%	92.48	92.6	93	92.98	Higher	RED	ñ
SP407a	Satisfaction of users with primary education	%	N/A				Higher	x	x
SP407b	Satisfaction of users with secondary education	%	N/A				Higher	x	x
PI Ref No	PI Description	Meas. In	Actual 06/07	Actual 07/08	Target 07/08	Top Quartile 06/07	Pref'd Outcm	Traffic Light	Actual Direction
Communities Localities & Culture
BV082a(i), CPAE06a, LAA106, SP111, THI005	Percentage of household waste which has been sent by the authority for recycling.	%	11.72	13.61	22	21.77	Higher	RED	ñ
BV082a(ii)	Total tonnage of household waste arisings which have been sent by the Authority for recycling.	number	9865.52	11,150.47	18889.1	21177.69	Higher	RED	ñ
BV082b(i), CPAE06b	The percentage of household waste sent by the Authority for composting or treatment by anaerobic digestion.	%	0.18	0.12	0.3	9.19	Higher	RED	ò
BV082b(ii)	The tonnage of household waste sent by the authority for composting or treatment by anaerobic digestion.	number	153.52	99.75	257.58	8673.51	Higher	RED	ò
BV082c(i)	Percentage of the total tonnage of household waste arisings which have been used to recover heat, power and other energy sources.	%	9.16	0	0	53.09	Higher	GREEN	ò
BV082c(ii)	Tonnage of household waste arisings which have been used to recover heat, power and other energy sources.	number	7712.48	0	0	49620.68	Higher	GREEN	ò
BV082d(i)	Percentage of household waste arisings which have been landfilled.	%	78.94	86.27	77.7	28	Lower	RED	ò
BV082d(ii)	The tonnage of household waste arisings which have been landfilled.	number	66444.51	70,683.48	66712.87	12291.99	Lower	RED	ò
BV084a, CPAE26	Number of kilograms of household waste collected per head of the population	number	394.82	384.3	378.19	390.6	Lower	RED	ñ
BV084b	Percentage change from the previous financial year in the number of kilograms of household waste collected per head of the population.	number	4.51	-2.66	-4.21	-1.52	Lower	RED	ñ
BV086	Cost of waste collection per household.	£	60.89	N/A	75.48	45.87	Lower	x	x
BV087	Cost of waste disposal per tonne for municipal waste	£	70.45	N/A	51.77	45.89	Lower	x	x
BV091a, CPAE45	Percentage of households resident in the authority’s area served by kerbside collection of recyclables	%	93.2	92.22	100	100	Higher	RED	ò
BV091b, CPAE077	Percentage of households resident in the authority’s area served by kerbside collection of at least two recyclables.	%	93.2	92.22	100	100	Higher	RED	ò
BV099ai, CPAE12, LAA107, LPSA004, SP103	Number of people killed or seriously injured (KSI) in road traffic collisions.	number	111	124	105	85	Lower	RED	ò
BV099aii	Percentage change in the number of people killed or seriously injured (KSI) in road traffic collisions since the previous year.	%	-16.54	11.71	-5.41	-20.2	Lower	RED	ò
BV099aiii	Percentage change in the number of people killed or seriously injured (KSI) in road traffic collisions since the 1994-98 average.	%	-40.51	-33.55	-43.73	-50.4	Lower	RED	ò
BV099bi	Number of children (aged under 16 years) killed or seriously injured (KSI) in road traffic collision	number	8	9	8	8	Lower	RED	ò
BV099bii	Percentage change in the number of children (aged under 16 years) killed or seriously injured (KSI) in road traffic collisions since the previous year.	%	-52.94	12.5	0	-47.3	Lower	RED	ò
BV099biii	Percentage change in the number of children killed or seriously injured (KSI) in road traffic collisions since the 1994-98 average.	%	-70.8	-67.15	-70.8	-73.1	Lower	RED	ò
BV099ci, CPA023b, PSA012	Number of people slightly injured in road traffic collisions.	number	893	792	880	671	Lower	GREEN	ñ
BV099cii	Percentage change in the number of people slightly injured in road traffic collisions since the previous year.	%	4	-11.31	-1.46	-14.3	Lower	GREEN	ñ
BV099ciii	Percentage change in the number of people slightly injured in road traffic collisions since the 1994-98 average.	%	-12.67	-22.55	-12.67	-34.1	Lower	GREEN	ñ
BV100	Number of days of temporary traffic controls or road closure on traffic sensitive streets per km of traffic sensitive streets.	days	0.56	0.42	0.3	0	Lower	RED	ñ
BV126, THI002	Number of domestic burglaries per 1,000 households.	number	16.95	15.98	18.5	14.1	Lower	GREEN	ñ
BV127a	Violent crime per year, 1,000 population in the Local Authority area.	number	46.7	39.58	43.3	22	Lower	GREEN	ñ
BV127b, LPSA001a, XCE016, XTH006	Robberies per year, per 1,000 population in the Local Authority area.	number	8.97	6.42	6.5	3.7	Lower	GREEN	ñ
BV128, THI007	Number of vehicle crimes per 1,000 population.	number	19.95	19.57	18.3	14	Lower	RED	ñ
BV165, CPAE16	Percentage of pedestrian crossings with facilities for disabled people.	%	36	75	100	100	Higher	RED	ñ
BV166a, CPAE27	Score against a checklist of enforcement best practice for environmental health.	%	100	100	100	100	Higher	GREEN	ð
BV166b, CPAE21	Score against a checklist of enforcement best practice for trading standards.	%	100	100	100	100	Higher	GREEN	ð
BV174, XCE013, XTH004	Number of racial incidents recorded by the authority per 100,000 population.	number	227.48	146.34	285	n/a	Higher	RED	ò
BV175, CPAH19, XCE014	Percentage of racial incidents that resulted in further action.	%	100	100	100	100	Higher	GREEN	ð
BV178, CPAC01	Percentage of the total length of footpaths and other rights of way that were easy to use by members of the public.	%	N/R	N/R	N/R		Higher	x	x
BV186a	Ratio of the percentage of the principal road network where major structural treatment is not considered necessary to the authority’s average structural expenditure per kilometre on the principal road network over the past three years.	%	N/A				Higher	x	x
BV186b	Ratio of the percentage of the non-principal road network where major structural treatment is not considered necessary to the authority’s average structural expenditure per kilometre on the non-principal road network over the past three years.	%	N/A				Higher	x	x
BV187, CPAE18	Percentage length of category 1, 1a and 2 footway network needing treatment.	%	19.07	21.5	9.8	16	Lower	RED	ò
BV199a, CPAE04, LAA105, LPSA003, SP108, THI004	The proportion of relevant land and highways (expressed as a percentage) that is assessed as having combined deposits of litter and detritus that fall below an acceptable level.	%	22		12	14.6	Lower	x	x
BV199b, CPAE071b	The proportion of relevant land and highways (expressed as a percentage) from which unacceptable levels of graffiti are visible.	%	13		9	4	Lower	x	x
BV199c, CPAE071c	The proportion of relevant land and highways (expressed as a percentage) from which unacceptable levels of fly-posting are visible.	%	6		5	1	Lower	x	x
BV199d, CPAE071d	The year-on-year reduction in total number of incidents and increase in total number of enforcement actions taken to deal with ‘fly-tipping’.	grade	4		1	2	Lower	x	x
BV215a	The average number of days taken to repair a street lighting fault, which is under the control of the local authority - non DNO -	days	3.55	2.25	1.9	2.13	Lower	RED	ñ
BV215b	The average time taken to repair a street lighting fault, where response time is under the control of a DNO	days	15.71	17.6	15	15.21	Lower	RED	ò
BV216a	Number of ‘sites of potential concern’ (within the local authority area), with respect to land contamination.	number	511	850	479	n/a	None	x	x
BV216b	Number of sites for which sufficient detailed information is available to decide whether remediation of the land is necessary, as a percentage of all ‘sites of potential concern’.	%	8.59	11	8.98	39	Higher	GREEN	ñ
BV217	Percentage of pollution control improvements to existing installations completed on time	%	100	100	90	100	Higher	GREEN	ð
BV218a, XTH009a	Percentage of new reports of abandoned vehicles investigated within 24hrs of notification	%	98.8	99.46	98	98.78	Higher	GREEN	ñ
BV218b, LAA122, XTH009b	Percentage of abandoned vehicles removed within 24 hours from the point at which the Authority is legally entitled to remove the vehicle	%	95.8	99.12	96	97.3	Higher	GREEN	ñ
BV220	Compliance against the Public Library Service Standards	grade	12.5	12	17		Higher	RED	ò
BV223	Percentage of the local authority principal road network where structural maintenance should be considered.	%	22	9	16	8	Lower	GREEN	ñ
BV224a	Percentage of the non-principal classified road network where maintenance should be considered.	%	32.17	12	24	10	Lower	GREEN	ñ
BV224b, CPAE11	Percentage of the unclassified road network where structural maintenance should be considered.	%	7.97	8.85	7.75	9	Lower	RED	ò
BV225, CPAH731	Actions Against Domestic Violence.	%	100	100	100	n/a	Higher	GREEN	ð
LAA101, SP105, THI003	Reduction in overall crime rate (BCS Comparator Offences)	number	18592	17199	18109		Lower	GREEN	ñ
LAA102, LPSA001b, SP101, THI001, XCE012	Wounding: number of violent crimes (common assault plus ABH/GHB) per 1000 population	number	22.9	20.9	20.15		Lower	RED	ñ
LAA103a, LPSA002b(i), SP102a	Perceptions of antisocial behaviour: percentage of population who view as a “very big problem” the following issue: - Youths hanging around on the streets	%	46	32.2	38		Lower	GREEN	ñ
LAA103b, LPSA002b(ii), SP102b	Perceptions of antisocial behaviour: percentage of population who view as a “very big problem” the following issue: - Graffiti and other deliberate damage to property or vehicles	%	24	23.7	35		Lower	GREEN	ñ
LAA103c, LPSA002b(iii), SP102c	Perceptions of antisocial behaviour: percentage of population who view as a “very big problem” the following issue: - people using or dealing drugs	%	43	32.2	41		Lower	GREEN	ñ
LAA103d, LPSA002b(v), SP102d	Perceptions of antisocial behaviour: percentage of population who view as a “very big problem” the following issue: - people being drunk or rowdy in public places	%	19	15.3	23		Lower	GREEN	ñ
LAA104, LPSA010a, SP104, THI002, XCE017	Increased number of under 18s accessing drug treatment	number	711	1034	732		Higher	GREEN	ñ
LAA108	Reduce the proportion of adult and young offenders and prolific and other priority offenders who reoffend: reduced recorded convictions of PPOs, excluding prisoners and those on the list under one year	%	30	31	30		Higher	GREEN	ñ
LAA109	Reduce the proportion of adult and young offenders and prolific and other priority offenders who reoffend: reduced percentage of Drug Intervention Programme clients reoffending	%	28	13	20		Lower	GREEN	ñ
LAA110	Reduce the proportion of adult and young offenders and prolific and other priority offenders who reoffend: increase the proportion of offenders accessing housing or other tenancy related support		29	48	45		Higher	GREEN	ñ
LAA111	Reduce the proportion of adult and young offenders and prolific and other priority offenders who reoffend: increased number of unemployed offenders obtaining and keeping employment for at least four weeks	Number	42		10		Higher	x	x
LAA113	Percentage of residents identifying crime within their top three concerns (ARS)	%	N/A	55	45		Lower	RED	x
LAA114	Increase in percentage of people who feel informed about what is being done to tackle antisocial behaviour in their local area	%	24	27	32		Higher	RED	ñ
LAA116	Percentage who think that people not treating other people with respect and consideration is a very big or fairly big problem	%	59	53.6	53		Lower	RED	ñ
LAA121	Quality of surroundings - increase in number of green flag awards	Number	N/A	5	5		Higher	GREEN	x
LAA123	Reduction in the percentage of municipal waste landfilled	%	N/A	88.39	81		Lower	RED	x
LAA124	Increase in the percentage of municipal waste recycled	%	N/A	10.28	19		Higher	RED	x
LAA125	Reduction in aggregated score for perception of 7 strands of ASB as measured in Best Value General Survey	%	44	49.2	41		Higher	GREEN	ñ
LAA612	The percentage annual increase in the number of schools with an approved travel plan (STP) required to achieve 100% STP coverage by March 2010	%	N/A	83.78	85		Higher	RED	x
LAAP101	Incidents of criminal damage (proxy for LAA 103 a,b,c,d)	number	17.05	15.63	15.83		Lower	GREEN	ñ
LAAP104	Percentage of people who think that street cleaning is good, very good or excellent (ARS) (proxy for LAA 119)	%	N/A	51	63		Higher	RED	x
LAAP605	Recorded users of leisure centres under the age of 19	Number	16263	26,908	16426		Higher	GREEN	ñ
LAAS101, SP106	Reduced youth-on-youth violent crime (where victim is under 19 and accused is under 19 or suspect is thought to be under 19)	number	644	542	570		Lower	GREEN	ñ
LAAS102	Domestic violence sanctioned detection rate	%	45.1	47	37		Higher	GREEN	ñ
LAAS103, SP107	Reduced length of time domestic violence is experienced before it is initially reported to a specialist agency	%	3.2	3.85	-6		Lower	RED	ò
LAAS104	Non-accidental secondary fires (excluding vehicles) (BV206iii)	number	2.99	3.65	2.99		Lower	RED	ò
LAAS105	Non-accidental secondary vehicle fires (BV206iv)	number	0.23	0.2	0.23		Lower	GREEN	ñ
LAAS106, SP110	Percentage of people asked who think that parks, playgrounds and open spaces are good, very good or excellent (proxy for LAA 120)	%	50	54	52	n/a	Higher	GREEN	ñ
LAAS107, SP109a	Improved perceptions of antisocial behaviour: reduced percentage of the population who view rubbish and litter lying around as "a very serious problem"	%	32	32.9	23		Lower	RED	ò
LAAS604, LPSA010b, SP408, THI026	Number of under 16s who are active users of the Idea Stores and libraries	number	13473	12158	19272		Higher	RED	ò
LAAS605, LPSA010c, SP409, THI027	Total number of library items issued to under 16s - Enhancing young people	number	266303	333319	317000		Higher	GREEN	ñ
LAAS606, LPSA010d, SP410, THI028	Number of young people under 16 attending study support sessions - enhancing young people	number	750	1,252	765		Higher	GREEN	ñ
LAAS607, LPSA010e, SP411, THI029	Total number of under 19s completing a course in Idea Stores, libraries and learning centres - enhancing young people	number	1741	1778	1,760		Higher	GREEN	ñ
LPSA002a	Reducing antisocial behaviour: - a. non-accidental secondary fires (per 1,000 residents)	number	N/A		9.17		Lower	x	x
LPSA002b(iv)	Perceptions of antisocial behaviour: percentage of population who view as a “very big problem” the following issue: - rubbish and litter lying around	%	32	32.9	28		Lower	RED	ò
LPSA002c	Reducing antisocial behaviour: - % of residents who say that antisocial behaviour has got worse or not changed in the past 3 years	%	N/A	78.7	69		Lower	RED	x
SP109b	Improved perceptions of antisocial behaviour: reduced percentage of the population who view abandoned or burnt out cars as a "very serious problem"	%	8	6.5	18		Lower	GREEN	ñ
SP413	Percentage of people asked who think that leisure and sports facilities are good, very good or excellent	%	N/A	46			Higher	x	x
PI Ref No	PI Description	Meas. In	Actual 06/07	Actual 07/08	Target 07/08	Top Quartile 06/07	Pref'd Outcm	Traffic Light	Actual Direction
Development and Renewal
BV106, CPAE23	Percentage of new homes built on previously developed land.	%	100	100	100	100	Higher	GREEN	ð
BV109a, CPAE02a, SP301, THI017	Percentage of major planning applications determined within 13 weeks.	%	38.33	56.92	60	82.56	Higher	RED	ñ
BV109b, CPAE02b, SP302, THI018	Percentage of minor planning applications determined in 8 weeks.	%	80.49	84.4	80.5	85.15	Higher	GREEN	ñ
BV109c, CPAE02c, SP303, THI019	Percentage of other planning applications determined in 8 weeks.	%	84.18	86.66	88.3	92.86	Higher	RED	ñ
BV156	Percentage of Authority buildings in which all public areas are suitable for and accessible to disabled people	%	54.39		70	n/a	Higher	x	x
BV200a	Did the local planning authority submit the Local Development Scheme (LDS) by 28th March 2005 and thereafter maintain a 3-year rolling programme?	Yes/No	Yes	Yes	Yes		None	x	x
BV200b, CPAE44	Has the local planning authority met the milestones which the current Local Development Scheme (LDS) sets out?	Yes/No	No	Yes	Yes		None	x	x
BV204, CPAE44	Percentage of appeals allowed against the authority’s decision to refuse planning applications.	%	15	34.78	20	28.5	Lower	RED	ò
BV205, CPAE43	Score against a planning service quality checklist.	%	100	100	100	100	Higher	GREEN	ð
BV219b	Percentage of conservation areas in the local authority area with an up-to date character appraisal	%	70	100	80	65	Higher	GREEN	ñ
BV226a	Total amount spent by the Local Authority on Advice and Guidance services provided by external organisations.	£	1027612		1,048,164	n/a	Higher	x	x
BV226b	Percentage of monies spent on advice and guidance services provision which was given to organisations holding the CLS Quality Mark at ‘General Help’ level and above.	%	90.85		93	n/a	Higher	x	x
BV226c	Total amount spent on Advice and Guidance in the areas of housing, welfare benefits and consumer matters which is provided directly by the authority to the public.	£	717696		702900	n/a	Higher	x	x
LAA502, LPSA009, SP307, THI021	Number of people aged 24 and under in receipt of Jobseekers Allowance (and not on New Deal) helped into paid employment of over 16 hours a week for at least 13 consecutive weeks or more	number	139	220	250		Higher	RED	ñ
LAA506, SP305	Worth of contracts secured by local businesses through the Canary Wharf Local Business Liaison Office (private sector supply chain)	£	6,000,000	8,000,000	6,000,000		Higher	GREEN	ñ
LAA507, SP304, THI016	Number of businesses / social enterprises assisted to improve their performance	number	43	184	40		Higher	GREEN	ñ
LAA508	Number of social enterprises created	number	4	6	6		Higher	GREEN	ñ
LAA509	A reduction of at least 2.0 percentage points in the overall benefits claim rate for those living in the local authority wards identified by DWP as having the worst initial labour market position	%	N/A		2		Higher	x	x
LAA511	Percentage of registered NEETs assisted into sustainable employment	%	N/A	108 clients	38		Higher	x	x
LAA512	Develop and implement a work placement model for IB clients and Lone Parents	Number	N/A	20	10		Higher	GREEN	x
LAA513	Number of employer activities to increase aspiration and information about job opportunities in the labour market for young people	Number	12	13	10		Higher	GREEN	ñ
LAA514	Number of local job seekers assisted to secure employment through Earn to Learn programmes	Number	116	149	120		Higher	GREEN	ñ
LAA515	Increase in the percentage of young people on New Deal programme entering and sustaining employment	%	26		32		Higher	x	x
SP308, THI022	Percentage of young people in Tower Hamlets aged 18 - 25 claiming unemployment-related benefits	%	20.7	18.2	16		Lower	RED	ñ
SP309, THI023	Percentage of local residents claiming unemployment-related benefits	%	8.6	7.4	8		Lower	GREEN	ñ
SP310	Increased supply of employment opportunities in key growth sectors prompted directly through the Employment Consortium	number	1354	1254	1400		Higher	RED	ò
PI Ref No	PI Description	Meas. In	Actual 06/07	Actual 07/08	Target 07/08	Top Quartile 06/07	Pref'd Outcm	Traffic Light	Actual Direction
Housing
BV063, CPAE24, CPAH11	Energy Efficiency the average SAP rating of local authority owned dwellings.	number	63.97	65.41	65	70	Higher	GREEN	ñ
BV064, CPAH23	Number of private sector vacant dwellings that are returned into occupation or demolished as a direct result of action by the local authority	number	337	275	302	396	Higher	RED	ò
BV066a, CPAH06	Local authority rent collection and arrears: proportion of rent collected.	%	97.06	98.1	97.4	97.6	Higher	GREEN	ñ
BV066b	The number of local authority tenants with more than seven weeks of (gross) rent arrears as a percentage of the total number of council tenants.	%	6.8	6.68	6.5	6.58	Lower	RED	ñ
BV066c	Percentage of local authority tenants in arrears who have had Notices Seeking Possession served.	%	29.1	35.75	27	16.96	Lower	RED	ò
BV066d	Percentage of local authority tenants evicted as a result of rent arrears.	%	0.35	0.36	0	0.21	Lower	RED	ò
BV074a, CPAH12	Satisfaction of tenants of council housing with the overall service provided by their landlord a: all tenants	%	56.32	56.32	63	72.5	Higher	RED	ð
BV074b	Satisfaction of tenants of council housing with the overall service provided by their landlord: with results further broken down by b) black and minority ethnic tenants.	%	51.58	51.58	63	70.5	Higher	RED	ð
BV074c	Satisfaction of non-ethnic minority local authority tenants with the overall service provided by their landlord.	%	59.04	59.04	63	77	Higher	RED	ð
BV075a, CPAH13	Satisfaction of council housing tenants with opportunities for participation in management and decision making in relation to housing services provided by their landlord. a: All tenants	%	45.42	45.42	51	62	Higher	RED	ð
BV075b	Tenant Satisfaction with Participation - Ethnic Minority Tenants	%	49.2	49.2	51	64.3	Higher	RED	ð
BV075c	Satisfaction of tenants of council housing with opportunities for participation in management anf decision making in relation to housing services provided by their landlord: b) non-black and minority ethnic tenants.	%	42.63	42.63	51		Higher	RED	ð
BV076b	Number of benefit fraud investigators employed, per 1,000 caseload.	number	0.3	0.29	0.396	n/a	None	x	x
BV076c	The number of Housing Benefit and Council Tax Benefit (HB/CTB) fraud investigations carried out by the Local Authority per year, per 1,000 caseload.	number	22.97	26.02	29	n/a	None	x	x
BV076d	The number of Housing Benefit and Council Tax Benefit (HB/CTB) prosecutions and sanctions, per year, per 1,000 caseload, in the Local Authority area.	number	4.9	5	4	n/a	None	x	x
BV078a, SP218	Average time for processing new housing benefit and council tax benefit claims (days).	days	28.49	25.18	28	27.5	Lower	GREEN	ñ
BV078b, XTH031	Average time for processing notifications of changes of circumstance,relating to housing benefit and council tax benefit claims (days).	days	13.3	13.03	7.5	12	Lower	RED	ñ
BV079a	Percentage of housing benefit and council tax benefit cases for which the calculation of the amount of benefit due was correct.	%	98.6	99.36	98.65	99.3	Higher	GREEN	ñ
BV079b(i)	The amount of Housing Benefit overpayments (HB) recovered as a percentage of all HB overpayments.	%	60.89	69.61	64.2	70.37	Higher	GREEN	ñ
BV079b(ii)	HB overpayments recovered as a percentage of the total amount of HB overpayment debt outstanding at the start of the year, plus amount of HB overpayments identified during the year.	%	23.54	27.06	39.6	28.35	Higher	RED	ñ
BV079b(iii)	Housing Benefit (HB) overpayments written off as a percentage of the total amount of HB overpayment debt outstanding at the start of the year, plus amount of HB overpayments identified during the year.	%	2.64	2.52	15.5	n/a	None	x	x
BV184a, CPAH01, LAA405a	The percentage of local authority dwellings which were non-decent at the start of the financial year.	%	61.74	58.95	58.95	23	Lower	GREEN	ñ
BV184b, CPAH02, LAA405b, SP202	The percentage change in the proportion of non-decent dwellings between the start and the end of the financial year.	%	15.05	17.9	17.9	18.2	Higher	GREEN	ñ
BV212, CPAH08, SP204, THI007	Average time taken to re-let local authority housing.	days	34.3	33.8	31	26	Lower	RED	ñ
CPAH04, SP203, THI006	Percentage of urgent repairs completed in government time limits	%	96.59	97.83	97.2		Higher	GREEN	ñ
LAA401	Development of a common 'quality framework' for key management standards (% complete)	%	30	70	70		Higher	GREEN	ñ
LAA402a	Increasing resident satisfaction with key services linked into the framework minimum standard in 2006/07: local authority stock	%	N/A		Tbc		Higher	x	x
LAA402b	Increasing resident satisfaction with key services linked into the framework minimum standard is baseline satisfaction in 2006/07: RSL stock	%	N/A		Tbc		Higher	x	x
LAA403, LPSA005, SP201	Increased supply of affordable homes - Number of empty homes brought back into use	number	17	25	17		Higher	GREEN	ñ
LAA404a	Number of additional affordable family homes developed in line with the emerging low-cost home ownership model	number	N/A		-		Higher	x	x
LAA404b	Development of demonstration sites (no. of units)	number	N/A		36		Higher	x	x
LAA404c	Implement alternative models of home ownership (% completed)	%	N/A		N/A		Higher	x	x
LAA405c	Percentage reduction of non-decent homes in homes transferred to RSLs in previous years	%	N/A		15		Higher	x	x
LAA405d	Non-decency across RSL homes, as reported in RSL RSR (TBC)	%	N/A				Lower	x	x
LAAS401	Establish stock ownership audit and mapping (% complete)	%	90		100		Higher	x	x
LAAS402	Establish information sharing website (% complete)	%	30		100		Higher	x	x
LAAS403	Identify 'Primary' landlord per LAP (or paired LAP) area based on size or lead specialism and establish the relevant working groups (%complete)	%	N/A		100		Higher	x	x
LAAS404	establish common framework for key issues (% complete)	%	N/A		70		Higher	x	x
LAAS405	Implementation of Quality Frameworks (% complete)	%	N/A		30		Higher	x	x
SP205	Percentage of residents satisfied with the Council's repairs service	%	90.22		91		Higher	x	x
PI Ref No	PI Description	Meas. In	Actual 06/07	Actual 07/08	Target 07/08	Top Quartile 06/07	Pref'd Outcm	Traffic Light	Actual Direction
Primary Care Trust
BV197, LAA610, SP209	Percentage change in the number of conceptions to females aged under 18, resident in an area, per thousand females aged 15-17 resident in the area, compared with the baseline year of 1998.	%	-25.3	-24.2	-43	-22.18	Lower	RED	ò
LAA301a	Increased life expectancy, with a 10% reduction in the gap between Tower Hamlets and the average for England and Wales by 2010 - men (data monitored annually, but available two years in arrears)	%	74.9	75.2	74.8		Higher	GREEN	ñ
LAA301b	Increased life expectancy, with a 10% reduction in the gap between Tower Hamlets and the England and Wales average by 2010 - women (data monitored annually, but available two years in arrears)	number	79.9	80.2	79.8		Higher	GREEN	ñ
LAA302	The number of deaths under the age of 75 from cardiovascular disease, measured in standardised rates per 100,000 people (performance monitored annually, but two years in arrears)	number	141.5	131.8	144		Lower	GREEN	ñ
LAA303	the number of deaths under the age of 75 from cancer, measured in standardised rates per 100,000 people (performance monitored annually, but data available two years in arrears)	number	121	148.3	122		Lower	RED	ò
LAA304	Number of new or redeveloped primary care facilities	number	N/A	11	10		Higher	GREEN	x
LAA305	Total number of people quitting smoking per year	number	2105	1400	2025		Higher	RED	ò
LAA306a	Reduce health inequalities between the local authority area and the England population by narrowing the gap in all-age, all-cause mortality: male	Number	894.8	872.73	862		Lower	RED	ñ
LAA306b	Reduce health inequalities between the local authority area and the England population by narrowing the gap in all-age, all-cause mortality: female	Number	598.8	585.93	577		Lower	RED	ñ
LAA307	26% of the 4 week quits will come from the 20% most deprived Super Output Areas	%	N/A		TBC		Higher	x	x
LAA604b	Percentage of children in Year 8 eating 5 portions of fruit/vegetables a day (Proxy for LAA 610) [New definition]	%	N/A				Higher	x	x
LAA608a, LPSA006/7a, SP206a	Prevalence of OBESITY among primary school children in year 7 (ACTUAL Year 6)	%	N/A	22.93	22		Lower	RED	x
LAA608b, LPSA006/7b, SP206b	Prevalence of children OVERWEIGHT and OBESITY combined among primary school children in year 7.( ACTUAL YEAR 6)	%	N/A	37.11	36		Lower	RED	x
LAA608c	Prevalence of OVERWEIGHT among primary school children in Year 7 (ACTUAL Year 6)		N/A	14.18	13		Lower	RED	x
LAA609a, SP207	Proportion of children who have ever smoked a cigarette as reported in the TellUS Survey (Year 6, 8 and 10)	%	N/A	21	TBC		Lower	x	x
LAA609b	Reduction in percentage of children who smoke regularly: (Tell us)Year 10	%	N/A		TBC		Lower	x	x
LAAP301	Patients with cornonary heart disease with blood pressure measured within last 15 months of 150 / 90 or less (proxy for LAA 302)	%	84	85	88		Higher	RED	ñ
LAAP302	Patients with coronary heart disease with cholesterol measured within last 15 months of 5 mmol/l or less (proxy for LAA 302)	%	75	79	78		Higher	GREEN	ñ
LAAP303	Breast cancer screening coverage for women aged 50 - 70 years (proxy for LAA 303)	%	52		60		Higher	x	x
LAAP304	Cervical screening coverage for women aged 25 - 64 years (proxy for LAA 303)	%	72.3	71	80		Higher	RED	ò
LAAP601	Annual weight monitoring for Year 6 pupils (from Sept. 2006) (proxy for LAA 608 a,b)	%	N/A		14.05		Lower	x	x
LAAP602	Percentage of young people smoking in secondary schools targeted by Peer Education Project (proxy for LAA 609)	%	N/A				Lower	x	x
LAAP603a	Smoking status of 8 - 12 year olds (proxy for LAA 609)	Number	N/A				Lower	x	x
LAAP603b	Smoking status of 13-15 year olds (proxy for LAA 609)	Number	N/A				Lower	x	x
LAAP604a	Percentage of 8-12 year old children eating 5 portions of fruit / vegetables a day (proxy for LAA 610)	%	N/A				Higher	x	x
LAAP604b	Percentage of 13-15 year old children eating 5 portions of fruit / vegetables a day (proxy for LAA 610)	%	N/A				Higher	x	x
LAAS301	Total number of people undertaking self-management courses per year (proxy for LAA 301)	Number	700	841	795		Higher	GREEN	ñ
LAAS302, LPSA006/7c	The number of patients diagnosed with diabetes receiving an annual review of their condition	number	9093	8228	7700		Higher	GREEN	ò
LAAS610a	Percentage of children eating 5 portions of fruit / vegetables a day (Tellus): Year 6, 8, and 10.	%	N/A	15			Higher	x	x
LAAS610b	Percentage of children eating 5 portions of fruit /vegetables a day (Tell us): Year 10	%	N/A		n/a		Higher	x	x
LAAS612	Percentage of families visited within 8 weeks of birth of child	%	100		100		Higher	x	x
PI Ref No	PI Description	Meas. In	Actual 06/07	Actual 07/08	Target 07/08	Top Quartile 06/07	Pref'd Outcm	Traffic Light	Actual Direction
Resources
BV008, CE038, SP506, THI033	Percentage of Undisputed Invoices Paid on Time	%	91.87	91	96	93	Higher	RED	ò
BV009, CE034	Percentage of council tax collected.	%	94.6	94.71	96.25	96.1	Higher	RED	ñ
BV010, CE035	Percentage of Non-domestic Rates Collected	%	99.54	99.7	99.5	99.19	Higher	GREEN	ñ
BV011a, CE045a, SP517, THI041	Percentage of top 5% of earners of Local Authority staff that are women.	%	53.21	52.71	50	48.36	Higher	GREEN	ò
BV011b, CE044a, SP516, THI040	The percentage of the top 5% of Local Authority staff who are from an ethnic minority.	%	15.26	17.43	18	18.12	Higher	RED	ñ
BV011c	Percentage of the top paid 5% of staff who have a disability (excluding those in maintained schools.)	%	4.62	3.51	5	5.39	Higher	RED	ò
BV012, CE046a, SP505	Number of working days/shifts lost to sickness absence per employee.	days	7.92	8.75	7.75	7.59	Lower	RED	ò
BV014	Percentage of early retirements (excluding ill-health retirements) as a percentage of the total workforce.	%	0.39	0.66	0.18	0.3	Lower	RED	ò
BV015	Percentage of employees retiring on grounds of ill health as a percentage of the total workforce.	%	0.25	0.14	0.1	0.13	Lower	RED	ñ
BV016a	Percentage of staff declaring that they meet the Disability Discrimination Act disability definition,	%	5.12	4.7	5.5	4.33	Higher	RED	ò
BV017a	Percentage of authority employees from minority ethnic communities as a percentage of the total workforce.	%	43.53	46.79	45	37.8	Higher	GREEN	ñ
CE047, SP510, THI035	% of telephones answered within the customer promise standard	%	69	68	77		Higher	RED	ò
CE048, SP511, THI036	% of letters responded to within customer promise standard	%	N/A	75.1	90		Higher	RED	x
CE050, SP512, THI037	% of calls handled by the customer contact centre	%	N/A	42.7	45		Higher	RED	x
CE053a, SP513, THI038	Percentage of complaints completed in time - Council as a whole - Stage 1	%	65	74	80		Higher	RED	ñ
SP501, THI031	Budget Performance	£	-2536000		0		Lower	x	x
SP503	Percentage of Gershon efficiency savings achieved	%	N/A		100		Higher	x	x
SP504	Percentage of residents agreeing that the Council "provides value for money for the council tax/pay"	%	37	41	42		Higher	RED	ñ
		N/A	60				RED	122
							GREEN	111
							x	73
								306
							ñ	129
							ð	20
							ò	63
							x	94
								306